Lessons-Learned

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again expecting a different result. You could say the same about many organizations’ lessons-learned process — or more aptly named,

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dropped handoffs

Handoffs Between Organizational Roles

What is the cost of dropped handoffs in your AV integration business? In my experience managing projects — and in working with companies that are also attempting to manage projects — a key determinant of success or failure is the handoff between organizational roles and functions. In small companies, where

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The AV Profession podcast

Creating a Company Culture for Success

Brad Malone from Navigate Management Consulting discusses creating company culture. Malone describes the decisions that need to be made at the top by leadership. How do you incorporate culture and values throughout an organization? What do you do when handling “special” employees?

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The AV Profession podcast

Setting Goals for Employees

On this AV Profession, we look at the importance of growth tracks for your employees. How you define them and the best way to set up a compensation plan for your employees. Navigate’s Brad Malone talks about developing your employees and empowering them for success.

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The AV Profession podcast

Company Vision and Mission

Vision, Mission, Values, and Ethics. What these words mean to you and your business. How a “special” salesperson or client could be hurting your company’s mission.

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The AV Profession podcast

The Cost of Quality

What is the cost of quality? On this episode of The AV Profession, we talk with Navigate’s Brad Malone about understanding the cost of creating quality projects. How do you get rid of the “done, done” mentality? We also discuss how you can find out how much it’s really costing you to do a job multiple times.

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business process improvement

The Profit Killer – Unnecessary Process Variation

I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest as above), and a Certified Quality Auditor via the American Society for Quality.

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Corporate vision

The Value of an Organization’s Vision

How important to a company is a shared vision — one that resonates with every person in the organization and is felt by every client? Let’s find out by looking at the typical progression and growth of an audiovisual integration company. Many AV integration companies start small, with three to

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cost of poor quality

How much does 5 minutes cost?

What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?

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Recent Posts

The Cost of Culture

Culture has become a real buzz word in the …

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do …

Responsible Actions

Positive reinforcement in the workplace is a good way …

How Many Types of Software Are You Using?

A common complaint from integrators is having too many …

Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …

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The Cost of Culture

Culture has become a real buzz word in the …

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do …

Responsible Actions

Positive reinforcement in the workplace is a good way …

How Many Types of Software Are You Using?

A common complaint from integrators is having too many …

Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …