Lessons-Learned

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again expecting a different result. You could say the same about many organizations’ lessons-learned process — or more aptly named,

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dropped handoffs

The Cost of Dropped Handoffs

What is the cost of dropped handoffs in your AV integration  business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are hundreds – every project, every year? In our AV Integration

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dropped handoffs

Handoffs Between Organizational Roles

What is the cost of dropped handoffs in your AV integration business? In my experience managing projects — and in working with companies that are also attempting to manage projects — a key determinant of success or failure is the handoff between organizational roles and functions. In small companies, where

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business process improvement

The Profit Killer – Unnecessary Process Variation

I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest as above), and a Certified Quality Auditor via the American Society for Quality.

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cost of poor quality

How much does 5 minutes cost?

What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?

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What Should A Lessons-Learned Process Focus On?

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The Cost of Culture

Culture has become a real buzz word in the …

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do …

Responsible Actions

Positive reinforcement in the workplace is a good way …

How Many Types of Software Are You Using?

A common complaint from integrators is having too many …

Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …