Human resources

Road Map for Human Resources

One of the biggest issues technology integrators face today is hiring and retaining the right people. In the beginning, when you first started your integration business, HR’s main job was finding the right talent and putting them in the right seat. Typically, the hiring, firing and retaining of employees start

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keeping score

Measuring for Measuring’s Sake

How do you keep score in your integration business, and who is responsible for it? A lot of organizations have goals, but they’re soft like, “We’re going to increase sales.” That’s good, but based on what? Is it based on revenue? Profit? Market share? And how do you measure your progress?

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Turning Your Ship Around

Leadership should mean giving control rather than taking control and creating leaders rather than forging followers. Many books have been written on the topic of leadership, and Navigate has shared many of them in the past. One of Brad Malone’s favorites is Turn the Ship Around! by David Marquet, a

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Use Data to Circumvent Risks

Do you lack the information you need to properly run your integration business? Most integrators unfortunately answer ‘yes’ to this question. Without the right data, you take the risk of running into trouble within your company.

On this episode of The AV Profession, David McNutt and Tim Albright continue the conversation of risk management. How should you use metrics and information to make the right decisions? What information systems are critical to running a successful integration business? How can you use data to circumvent risks?

Listen to find out!

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Getting Ready for Support

Companies in AV can earn a sizable monthly revenue by adding a service model to their lineup. But it takes deliberate planning to develop streams of monthly recurring revenue. In this episode, Steve Riley and Tim Albright talk to us about looking at where to focus when getting a support model started and how to get all the teams in your company ready.

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The AV Profession podcast

Responsible Actions

Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.

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The AV Profession podcast

Know the risks, and avoid them

How can you mitigate risks in your AV business? When starting or running a business, there are several risks to consider, be them legal or compliance based. Navigate’s David McNutt talks about the risks to watch out for, and how to mitigate them.

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The AV Profession podcast

Using RMR As Your Financial Backbone

Recurring Monthly Revenue can support your business between your regular installations through jobs like AV as a service and support agreements. Navigate’s Steve Riley talks about the importance of recurring revenue from a service and business standpoint.

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The AV Profession podcast

The Five Concepts of Labor Costs

The five concepts of labor costs. As AV integrators focus on expanding their services business, there is an extra emphasis on labor. Navigate’s David McNutt outlines the major concepts around labor costs, and how to manage them efficiently. What are the differences between direct vs. indirect vs. overhead labor costs? What are fully burdened labor costs? How does this impact profitability?

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