Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.
Recurring Monthly Revenue can support your business between your regular installations through jobs like AV as a service and support agreements. Navigate’s Steve Riley talks about the importance of recurring revenue from a service and business standpoint.
The five concepts of labor costs. As AV integrators focus on expanding their services business, there is an extra emphasis on labor. Navigate’s David McNutt outlines the major concepts around labor costs, and how to manage them efficiently. What are the differences between direct vs. indirect vs. overhead labor costs? What are fully burdened labor costs? How does this impact profitability?
Navigate’s Brad Malone talks about the danger of a “Watermelon Culture”, where projects appear on-time and budget, but hide issues from the client. How to encourage transparency and hard truths within your projects.
When it comes to your clients’ projects there are several steps in the sales process for getting down to what they really need. As a sales and engineering team, it could be easy to assume certain things about a project especially if it appears similar to another project. Navigate’s Bill Sharer diving deep with discovery during the sales process.
Brad Malone from Navigate Management Consulting discusses creating company culture. Malone describes the decisions that need to be made at the top by leadership. How do you incorporate culture and values throughout an organization? What do you do when handling “special” employees?
None of us like having unproductive meetings. From starting on time to setting a clear agenda, there are obstacles for getting the most out of your time together whether in person or virtually. Navigate’s David McNutt brings six questions you can use to manage employees and meetings.