Principles that Work

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cost of poor quality

How much does 5 minutes cost?

What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard?…
company assessment

The Company Assessment

Let me ask, have you ever had a company assessment?  Every year I make the oft-annoying appointment to see my personal doctor for a checkup during which he asks all about my life.  What am I eating and drinking, how…
labor burden

Lightening the Burden of Burdened Labor

If you hear the term “Labor Burden”, and you want to glaze over a bit, don’t.  Understanding Labor Burden, as applied to the direct hourly cost of your billable labor (Technicians, Engineers, Programmers, Project Managers, etc.), may just change your…
Corporate vision

The Value of an Organization’s Vision

How important to a company is a shared vision — one that resonates with every person in the organization and is felt by every client? Let’s find out by looking at the typical progression and growth of an audiovisual integration…
decision making

Management is about Making Decisions

Good management is about making clear and timely decisions so that the business runs smoothly and profitably with as little disruption and drama as possible. Three common deterrents to clear decision making by company leadership are: doubt, fear and lack…
better decision making

Better Decision Making – Part 2

What is a decision? It’s “the course of action you intend to take when it isn’t obvious what to do.” Part One of our discussion about decisions addressed how managers should approach them. Part Two raises some ideas and questions for…
The AV Profession podcast

Measuring Success

On this inaugural episode of The AV Profession we talk with Navigate’s David McNutt about lag and lead measures, when and how to measure success, and much more.
The AV Profession podcast

The Cost of Quality

What is the cost of quality? On this episode of The AV Profession, we talk with Navigate’s Brad Malone about understanding the cost of creating quality projects. How do you get rid of the “done, done” mentality? We also discuss how you can find out how much it’s really costing you to do a job multiple times.
The AV Profession podcast

Labor as a Profit Center

How do you account for labor? Is it a variable or a fixed cost of the sale? On today’s episode of The AV Profession we talk with Navigate’s David McNutt about ways to use labor as a profit center.
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quality equals pride

Quality Equals Pride

Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride

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quality equals pride

Quality Equals Pride

Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride

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Turn the Ship Around Cover

Turning Your Ship Around

Leadership should mean giving control rather than taking control and creating leaders rather than forging followers. Many books have been written on the topic of

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