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The AV Profession podcast

Using RMR As Your Financial Backbone

Recurring Monthly Revenue can support your business between your regular installations through jobs like AV as a service and support agreements. Navigate’s Steve Riley talks about the importance of recurring revenue from a service and business standpoint.
Service to Support

From Service to Support

Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on…
The AV Profession podcast

Know the risks, and avoid them

How can you mitigate risks in your AV business? When starting or running a business, there are several risks to consider, be them legal or compliance based. Navigate’s David McNutt talks about the risks to watch out for, and how to mitigate them.
dropped handoffs

Handoffs Between Organizational Roles

What is the cost of dropped handoffs in your AV integration business? In my experience managing projects — and in working with companies that are also attempting to manage projects — a key determinant of success or failure is the…
dropped handoffs

The Cost of Dropped Handoffs

What is the cost of dropped handoffs in your AV integration  business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are…
thumbnail Brad and David

How Many Types of Software Are You Using?

A common complaint from integrators is having too many different pieces of software that don’t talk to one another. “This is not uncommon, because the industry has grown up this way,” according to David McNutt. “There was never a really…
The AV Profession podcast

Responsible Actions

Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.
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Service to Support

From Service to Support

Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service

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