Lessons-Learned

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again expecting a different result. You could say the same about many organizations’ lessons-learned process — or more aptly named,

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dropped handoffs

The Cost of Dropped Handoffs

What is the cost of dropped handoffs in your AV integration  business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are hundreds – every project, every year? In our AV Integration

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dropped handoffs

Handoffs Between Organizational Roles

What is the cost of dropped handoffs in your AV integration business? In my experience managing projects — and in working with companies that are also attempting to manage projects — a key determinant of success or failure is the handoff between organizational roles and functions. In small companies, where

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The AV Profession podcast

Drilling Down with your Projects

When it comes to your clients’ projects there are several steps in the sales process for getting down to what they really need. As a sales and engineering team, it could be easy to assume certain things about a project especially if it appears similar to another project. Navigate’s Bill Sharer diving deep with discovery during the sales process.

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The AV Profession podcast

Done and Done-Done

In some companies and industries, once the salesperson has the purchase order they consider their task to be complete. In the audiovisual industry that isn’t always the case. Bill Sharer talks about when the salesperson’s job is done, and when it’s done-done.

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The AV Profession podcast

The Cost of Quality

What is the cost of quality? On this episode of The AV Profession, we talk with Navigate’s Brad Malone about understanding the cost of creating quality projects. How do you get rid of the “done, done” mentality? We also discuss how you can find out how much it’s really costing you to do a job multiple times.

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Recent Posts

The Cost of Culture

Culture has become a real buzz word in the …

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do …

Responsible Actions

Positive reinforcement in the workplace is a good way …

How Many Types of Software Are You Using?

A common complaint from integrators is having too many …

Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …

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The Cost of Culture

Culture has become a real buzz word in the …

What Should A Lessons-Learned Process Focus On?

When working on an AV project, how often do …

Responsible Actions

Positive reinforcement in the workplace is a good way …

How Many Types of Software Are You Using?

A common complaint from integrators is having too many …

Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …