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Chip Heath & Dan Heath
How to Make Better Choices in Life and Work

Decisive offers fresh strategies and practical tools enabling us to make better choices. Because the right decision, at the right moment, can make all the difference.

Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We define our choices too narrowly to see them in binary terms. We’re overconfident. We seek out information that supports our confirmation bias while downplaying information that doesn’t. And we get distracted by short-term emotions.

When it comes to making choices, it seems, our brains are flawed instruments.

In Decisive, the Heaths, introduce a four-step process designed to counteract these villains of decision making. It’s called the WRAP process:

  • Widen your options
  • Reality-test your assumptions
  • Attain distance before deciding
  • Prepare to be wrong


Along the way, we learn the answers to critical questions like these:

How can we stop the cycle of agonizing over our decisions?

How can we make group decisions without destructive politics?

And how can we ensure that we don’t overlook precious opportunities to change our course?

Decisive is Recommended Reading for Navigate Academy Module 28: The Decision Making Process

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