Technology-as-a-Service Playbook
It’s a tricky time for the integration industry, and we are all in this together – all trying to break the enigmatic code for the
In the U.S. alone, companies lose over $62 billion dollars a year due to poor customer experience & service.
Have you thoughtfully designed the customer experience for your integration business?
At the highest level, CX typically focuses on the vast expanse of the customer journey. It goes through all the stages including awareness, consideration, conversion, on-boarding, retention, and loyalty. It covers the whole customer journey.
Understanding the pillars is part of getting the basics right. Because no matter where you are in your customer experience maturity, you cannot underestimate the importance of building a solid foundation.
This a great read for anyone looking to improve their customer or employee experience. Adrian delivers his message clearly and with a refreshing attitude. It is an excellent reminder of what is important and will fire you up to improve as a leader.
It’s a tricky time for the integration industry, and we are all in this together – all trying to break the enigmatic code for the
Unlock Success with Executive Coaching Executive coaching has emerged as a powerful tool for professional development, offering leaders a tailored approach to enhance their
Navigate finds that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company