If you hear the term “Labor Burden”, and you want to glaze over a bit, don’t. Understanding Labor Burden, as applied to the direct hourly cost of your billable labor (Technicians, Engineers, Programmers, Project Managers, etc.), may just change your business. It is a crucial concept in running a profitable
What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?