When was the last time you rolled out the red carpet for your internal customers? On this episode of The AV Profession, Tim Albright and Brad Malone take a look at serving internal customers, and ways to do that better. “When I look at serving internal customers, that doesn’t
On today’s episode of The AV Profession, Brad Malone joins Tim Albright to discuss hiring practices and the interview questions you should be asking. Finding and retaining talent is a top priority for integrators, and as we return to the workplace, Navigate is working with many integrators that are
Management maturity is crucial, and it’s not about who’s been there the longest, it’s a skill which can and must be fostered. “I see a lot of companies where the first five guys in the van are now at the executive table, 30 years later,” says Malone. “There’s nothing wrong
On this episode of The AV Profession, Brad Malone joins Tim Albright to discuss what qualities make good leaders. Leadership is about creating a vision and inviting people to come along on the journey. And it’s about risk, because you’re putting your name on that vision.
On this episode of the AV Profession, Brad Malone joins Tim Albright to discuss human resource management. How can integrators make sure that their human resources are where they’re supposed to be, when they’re supposed to be there? It can be a real juggling act when integrators are sharing
On this episode of The AV Profession, Brad Malone joins Tim Albright to discuss real-time project numbers – financials, hours, payroll – what are some of the key numbers that integrators need to get right? Financials are always important, but they are also a lag measure. “In
On this episode of The AV Profession, Brad Malone joins Tim Albright to discuss the importance of project reporting. What are the fundamentals of project reporting? “What I find in a lot of integration companies, especially immature organizations, is they are measuring the wrong thing,” says Malone. “Integrators
What are the impacts of being a sales driven organization? On this episode of The AV Profession, Brad Malone joins Tim Albright to talk about the culture of your integration business, and how it can impact your employees and your customers. “Often, when I work with integrators they’ll say,
When we talk about succession planning, people often associate that with selling your company and handing the keys to a new king of the castle. But succession planning is about so much more than that – is the castle healthy? That is the subject of this episode of The
There is a lot of drama and myths around finances, and this is largely because people do not understand the meaning of the numbers. On this episode of The AV Profession, Tim Albright and Brad Malone discuss how financial metrics can give your integration business the power of knowledge.
