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value in creating an exceptional customer experience

The Value of Creating an Exceptional Customer Experience

Customer experience permeates everything you do Every phase of your projects, sales, implementation, service, and finance, all contribute to the experience your clients have when working with your integration company. How does this align with your company values? Are you shaping your client’s experience, or reactively responding to it when

5 benefits of executive coaching

5 Benefits of Executive Coaching

Unlock Success with Executive Coaching   Executive coaching has emerged as a powerful tool for professional development, offering leaders a tailored approach to enhance their skills and achieve peak performance. As organizations recognize the value of investing in their leadership teams, the concept has gained popularity. In this article, we

Reward Value

Is It Better to Reward Effort or Value?

Navigate finds that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company and the president said, “I want people who put in lots of effort.” I asked him to define that. “I want them working from seven

Jim Colquhoun joins Navigate

Jim Colquhoun Joins Navigate Management Consulting

Navigate Management Consulting announces that Jim Colquhoun CTS-D, CTS-I, ISF-C, has joined the firm.   Jim Colquhoun held the position of VP & Chief Technologist for Avidex for the last 15 years. His corporate responsibilities included developing new Avidex product offerings and assisting with the development of internal programs and

Actual Lessons Learned

A Look Back at 2022 with Some Actual Lessons Learned

In a previous blog post, ‘What Should a Lessons Learned Process Focus On?’, we concluded that a mature lessons learned process can pay huge dividends, especially for systems integrators that work on a multitude of similar projects under tight deadlines. Navigate has been fortunate to work with hundreds of integration


Elements of a Project

The mature practice of project management has become one of the key differentiators for integration companies that are interested in achieving long-term success. Mature project management practices lead to increased profit, greater client satisfaction, higher employee morale and overall quality improvement. But many integrators treat the subject of project management as

What Is a Work Breakdown Structure

What Is a Work Breakdown Structure?

A work breakdown structure serves many critical purposes, the most important of which is defining the work to be performed and breaking it into manageable components. For systems integrators, a Work Breakdown Structure (WBS) provides the building blocks for successful Project Management. In the 1950s, the U.S. Department of Defense

Craig Jacobus joins Navigate Management Consulting

Craig Jacobus Joins Navigate Management Consulting

Navigate Management Consulting announces that Craig Jacobus has joined the firm With over 30 years of executive positions leading companies, Craig Jacobus knows what it takes to grow successful enterprises. Craig is owner and president of Jacobus & Associates, LLC, an executive coaching and consulting firm specializing in working one-on-one

Solutions360 announces acquisition Navigate

Solutions360 Announces Acquisition of Navigate Management Consulting

Solutions360 Announces Acquisition of Navigate Management Consulting, a Leading Consulting Organization to Technolgy Systems Integrators   Acquisition Advances Solutions360’s Commitment to be their Customers’ Most Valued Business Partner Newmarket, On. – October 1, 2021 – Solutions360 announced today that it has acquired Navigate Management Consulting, a worldwide consulting organization that

Management by Talking Around

Management by Talking Around

Management By Walking Talking Around   “Just the act of listening means more than you can imagine to most employees.” Bob Nelson   ‘Our employees are our greatest asset,’ is a popular phrase in today’s workplace.   And as business leaders, it is critically important to recognize that our people