Principles

that Work

Better Decision Making – Part 2

What is a decision? It’s “the course of action you intend to take when it isn’t obvious what to do.” Part One of our discussion about decisions addressed how managers should approach them. Part Two raises some ideas and questions for further consideration about who should make the decisions: you or

The Value of an Organization’s Vision

How important to a company is a shared vision — one that resonates with every person in the organization and is felt by every client? Let’s find out by looking at the typical progression and growth of a systems integration company. Many integration companies start small, with three to

How much does 5 minutes cost?

What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?