As we enter the six month of “lock-down” within this pandemic, I’d like to share one of the themes I heard over and over from my virtual clients – independent of the role (Executives to Managers to Technicians). Many organizations are struggling to measure the performance of their people
Integrators regularly ask Navigate for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because right now we have a break fix business? We get calls from our clients and we are very reactive and we take care of them,
With 2,500 people, and 7,800 installations in 2019, how does AVI-SPL work through standards, process and accountability? There is a lot of growth in the AV industry, and 2020 could be the first year an integration firm hits $1 billion. Some of this growth can be attributed to the rampant
When working on an integration project, how often do we hear, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say the same about many organizations’ lessons-learned process — or more aptly
