done-done

When is the Project Done vs. Done-Done

What’s interesting, humorous or even sad, is an integrator’s ability to say when a project is done and when it is done-done. The project closure process can happen many ways. Some project closures are positive, but many are negative. Last week, we discussed the processes integrators can put in place

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successful project management

Keys to Successful Project Management

Last week we learned about How to Create Project Managers the Right Way. But successful projects require much more than just good project managers. In fact, you could argue that the success (or failure) of a project is determined before the project manager ever gets involved. That is the topic

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Service to Support

From Service to Support

Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two

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Support

It’s All About Support Part One: The Overview

There are five necessary steps for integrators that intend to provide Support Why do so many AV integrators spend their time and resources selling projects and nothing else? Projects come and go, and when they go, you need to refill the hopper with more projects. Projects clog up the warehouse,

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Recent Posts

Cascading Metrics Drive Performance

It’s no secret that at Navigate, we love metrics! Performance …

The Value of Job Descriptions

Good job descriptions are the Swiss Army Knife of …

Road Map for Human Resources

One of the biggest issues technology integrators face today …

When is the Project Done vs. Done-Done

What's interesting, humorous or even sad, is an integrator’s …

Project Closure: When is Done Really Done?

The project closure process, which as project managers know, …

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Cascading Metrics Drive Performance

It’s no secret that at Navigate, we love metrics! Performance …

The Value of Job Descriptions

Good job descriptions are the Swiss Army Knife of …

Road Map for Human Resources

One of the biggest issues technology integrators face today …

When is the Project Done vs. Done-Done

What's interesting, humorous or even sad, is an integrator’s …

Project Closure: When is Done Really Done?

The project closure process, which as project managers know, …