Service to Support

From Service to Support

Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two

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Support

It’s All About Support Part One: The Overview

There are five necessary steps for integrators that intend to provide Support Why do so many AV integrators spend their time and resources selling projects and nothing else? Projects come and go, and when they go, you need to refill the hopper with more projects. Projects clog up the warehouse,

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From Service to Support

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Assessing the Value of Investing in ERP Software

Calculating the return value of an investment can be …

The Cost of Dropped Handoffs

What is the cost of dropped handoffs in your …

Handoffs Between Organizational Roles

What is the cost of dropped handoffs in your …

Know the risks, and avoid them

How can you mitigate risks in your AV business? …

From Service to Support

Service is the act of doing. Support is the …