How many days of selling do you think you have left this year? Think about it: you have three days this week, five days next week, and four days the week of the 16th. If you think you’re going to get anyone’s attention on Friday the 20th, or any day of the
A question that Navigate often hears from integrators is, “How do we grow our services business?” Steve Riley is our resident support and service guru. Today, Steve talks with Brad about some best practices for integrators that want to build a service and support offering. “Many customers ask me how
When we follow standards, it allows us to establish, measure and assure a level of quality, and predictability to our clients, and to one another. These days, many people have a hard time understanding why some people don’t seem to know how or care about doing the “right things” the
Last week we learned about How to Create Project Managers the Right Way. But successful projects require much more than just good project managers. In fact, you could argue that the success (or failure) of a project is determined before the project manager ever gets involved. That is the topic
Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two
We surveyed 100 traditional service clients and asked, “What does outstanding support look like to you?” In Part One of “It’s All About Support” we made the case for continuous client support and listed the five steps needed to get ready to provide it. Part Two will address the process to actually
There are five necessary steps for integrators that intend to provide Support Why do so many AV integrators spend their time and resources selling projects and nothing else? Projects come and go, and when they go, you need to refill the hopper with more projects. Projects clog up the warehouse,
