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Using Metrics to Drive the Right Behavior

metrics drive behavior
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Metrics drive behavior, but what behavior are we trying to drive?

The goal should be to have the right people, with the right skills, doing the right things for the company to meet today’s and tomorrow’s business strategy.


Navigate works with integrators to set up key performance indicators, and metrics that make sense. What we have found recently, is that there are a lot of people who don’t understand what the metrics mean.


We encourage all the listeners to go and ask 10 random people in your company to define some of the terms we are going to walk through. We’ve done it twice recently and there were totally different interpretations of even what simple words meant.


If everyone doesn’t understand the definition of the words, then they can’t understand the metrics.


“Behavior is determined by consequence.” BF Skinner


  • How do you define profit?
  • What is the difference between gross profit, overhead and net profit?
  • What does burden mean to a company and how do you calculate it?
  • What is the difference between utilization and chargeability and how do you measure them?


Listen to find out how metrics drive behavior, and much more!


Related: Measuring for Measuring’s Sake

Related: Watermelon Culture: Green on the Outside, But All Red Within