CX Archives

The Value of Creating an Exceptional Customer Experience

Patrick Britton

Customer experience permeates everything you do Every phase of your projects, sales, implementation, service, and finance, all contribute to the experience your clients have when working with your integration company. How does this align with your company values? Are you shaping your client’s experience, or reactively responding to it when

The Four CX Pillars to Grow Your Business Now

Julia Baillie

In the U.S. alone, companies lose over $62 billion dollars a year due to poor customer experience & service. Have you thoughtfully designed the customer experience for your integration business? At the highest level, CX typically focuses on the vast expanse of the customer journey. It goes through all the