Make it or break it profitability on global integration projects can come down to project management. This week, Brad Malone is joined by Chris Miller, Executive Director of PSNI Global Alliance. PSNI has built a global network of technology solutions providers that now includes 74 integrators, with 188 offices in
A question that Navigate often hears from integrators is, “How do we grow our services business?” Steve Riley is our resident support and service guru. Today, Steve talks with Brad about some best practices for integrators that want to build a service and support offering. “Many customers ask me how
The project closure process, which as project managers know, simply means closing out a project at its conclusion, can happen many ways. Some project closures are positive; many are negative. In my experience working with multiple AV integration companies, I’ve seen all types of scenarios play out. And I’m sad
Companies in AV can earn a sizable monthly revenue by adding a service model to their lineup. But it takes deliberate planning to develop streams of monthly recurring revenue. In this episode, Steve Riley and Tim Albright talk to us about looking at where to focus when getting a support model started and how to get all the teams in your company ready.
Recurring Monthly Revenue can support your business between your regular installations through jobs like AV as a service and support agreements. Navigate’s Steve Riley talks about the importance of recurring revenue from a service and business standpoint.
There are five necessary steps for integrators that intend to provide Support Why do so many AV integrators spend their time and resources selling projects and nothing else? Projects come and go, and when they go, you need to refill the hopper with more projects. Projects clog up the warehouse,
