integration business Archives

The Four CX Pillars to Grow Your Business Now

Julia Baillie

In the U.S. alone, companies lose over $62 billion dollars a year due to poor customer experience & service. Have you thoughtfully designed the customer experience for your integration business? At the highest level, CX typically focuses on the vast expanse of the customer journey. It goes through all the

A Look Back at 2022 with Some Actual Lessons Learned

Brad Malone

In a previous blog post, ‘What Should a Lessons Learned Process Focus On?’, we concluded that a mature lessons learned process can pay huge dividends, especially for systems integrators that work on a multitude of similar projects under tight deadlines. Navigate has been fortunate to work with hundreds of integration