Everyone should understand why processes are in place If an integrator is engaging in an activity on a daily basis, the people need to know why. What is the purpose of your processes? And does everyone understand the value? Mature companies document and improve their processes incrementally — in a
Navigate finds that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company and the president said, “I want people who put in lots of effort.” I asked him to define that. “I want them working from seven
The integration industry is dominated by ever more complex projects, increasing stakeholder involvement and advancements in technology. As a result, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Dashboard reporting systems provide accessible project performance data, and sharing this vital data
On this episode of the Navigator, Brad Malone is joined by Brad Dempsey and Joel Harris. One of the conversations our panel has been having with integrators is, did they use the pandemic as an opportunity to increase the capabilities of their leadership team, or did they waste it? During
Management maturity is crucial, and it’s not about who’s been there the longest, it’s a skill which can and must be fostered. “I see a lot of companies where the first five guys in the van are now at the executive table, 30 years later,” says Malone. “There’s nothing wrong
Most integrators are not asking the right questions. Often, when inquiring after the status of a project, people ask one or two questions: “How much is done?” and/or “Are we on schedule and on budget?” To which the replies are invariably: “Almost done, don’t worry” and/or “On time and on
In Parts 1 and 2 of this series on forecasting, Joel Harris details three critical KPIs to help integrators predict future results, followed by how to forecast revenue from your monthly backlog. In this final installment we unlock the predictive value of your new order history. Does your project
As someone who values business decisions based on hard data, I have long mined my backlog data to determine how I can use it to predict profit in a period. In a project-driven integration business, if you can accurately forecast revenue, you can also accurately predict that period’s net
While there are many Key Performance Indicators that are useful in managing your systems integration business, Navigate finds three that are critical and not valued highly enough. These three critical Key Performance Indicators help us predict future results: Monthly P&L, specifically recognized revenue for the period Monthly new orders
On this episode of The AV Profession, Brad Malone joins Tim Albright to discuss real-time project numbers – financials, hours, payroll – what are some of the key numbers that integrators need to get right? Financials are always important, but they are also a lag measure. “In
