cascading metrics

Cascading Metrics Drive Performance

It’s no secret that at Navigate, we love metrics! Performance metrics are critical for the success of your integration business. Without the ability to measure performance, management cannot be effective. And you can’t determine what constitutes a good performance without having good metrics. One of the buzzwords we are hearing

Human resources

Road Map for Human Resources

One of the biggest issues technology integrators face today is hiring and retaining the right people. In the beginning, when you first started your integration business, HR’s main job was finding the right talent and putting them in the right seat. Typically, the hiring, firing and retaining of employees start


When is the Project Done vs. Done-Done

What’s interesting, humorous or even sad, is an integrator’s ability to say when a project is done and when it is done-done. The project closure process can happen many ways. Some project closures are positive, but many are negative. Last week, we discussed the processes integrators can put in place

keeping score

Measuring for Measuring’s Sake

How do you keep score in your integration business, and who is responsible for it? A lot of organizations have goals, but they’re soft like, “We’re going to increase sales.” That’s good, but based on what? Is it based on revenue? Profit? Market share? And how do you measure your progress?


Turning Your Ship Around

Leadership should mean giving control rather than taking control and creating leaders rather than forging followers. Many books have been written on the topic of leadership, and Navigate has shared many of them in the past. One of Brad Malone’s favorites is Turn the Ship Around! by David Marquet, a

revenue vs. growth

Revenue vs. Growth

We’re growing, but what does that really mean? We have heard so much over the past five or 10 years about the concept of growth. Everybody talks about it, but does anybody really knows what it means? What does growth mean to you? That is the topic of this week’s

successful project management

Keys to Successful Project Management

Last week we learned about How to Create Project Managers the Right Way. But successful projects require much more than just good project managers. In fact, you could argue that the success (or failure) of a project is determined before the project manager ever gets involved. That is the topic


Use Data to Circumvent Risks

Do you lack the information you need to properly run your integration business? Most integrators unfortunately answer ‘yes’ to this question. Without the right data, you take the risk of running into trouble within your company.

On this episode of The AV Profession, David McNutt and Tim Albright continue the conversation of risk management. How should you use metrics and information to make the right decisions? What information systems are critical to running a successful integration business? How can you use data to circumvent risks?

Listen to find out!


Getting Ready for Support

Companies in AV can earn a sizable monthly revenue by adding a service model to their lineup. But it takes deliberate planning to develop streams of monthly recurring revenue. In this episode, Steve Riley and Tim Albright talk to us about looking at where to focus when getting a support model started and how to get all the teams in your company ready.

managing growth

Managing Growth

In the face of increasing complexity, managing growth is a top priority for systems integrators The systems integration industry has become increasingly complex. Twenty years ago you didn’t have to focus on business processes in order to be successful, but you do today. “We have evolved beyond the days of