Last week we learned about How to Create Project Managers the Right Way. But successful projects require much more than just good project managers. In fact, you could argue that the success (or failure) of a project is determined before the project manager ever gets involved. That is the topic
Do you lack the information you need to properly run your integration business? Most integrators unfortunately answer ‘yes’ to this question. Without the right data, you take the risk of running into trouble within your company.
On this episode of The AV Profession, David McNutt and Tim Albright continue the conversation of risk management. How should you use metrics and information to make the right decisions? What information systems are critical to running a successful integration business? How can you use data to circumvent risks?
Listen to find out!
Companies in AV can earn a sizable monthly revenue by adding a service model to their lineup. But it takes deliberate planning to develop streams of monthly recurring revenue. In this episode, Steve Riley and Tim Albright talk to us about looking at where to focus when getting a support model started and how to get all the teams in your company ready.
In the face of increasing complexity, managing growth is a top priority for systems integrators The systems integration industry has become increasingly complex. Twenty years ago you didn’t have to focus on business processes in order to be successful, but you do today. “We have evolved beyond the days of
Work hard, play hard. Take time for your family. We invest in our employees on a personal level. We provide opportunities for them to grow, not just along a career path, but also in their personal lives. “These are the core values of Tempest Technologies,” according to CEO Debbie Williamson.
Culture has become a real buzz word in the AV industry, and Navigate talks with a lot of companies about culture. But when we talk about culture, what do we mean? In this week’s video, Brad Malone breaks it all down, “Most of the time, I don’t think people really
Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.
A common complaint from integrators is having too many different pieces of software that don’t talk to one another. “This is not uncommon, because the industry has grown up this way,” according to David McNutt. “There was never a really good piece of software to cover everything. So we use
What is the cost of dropped handoffs in your AV integration business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are hundreds – every project, every year? In our AV Integration
Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two
