What are the impacts of being a sales driven organization? On this episode of The AV Profession, Brad Malone joins Tim Albright to talk about the culture of your integration business, and how it can impact your employees and your customers. “Often, when I work with integrators they’ll say,
On this episode of the Navigator Podcast, Brad Malone is joined by Joel Harris to introduce our new 4 Part blog series: Understanding Variable Costs is Wildly Important for Your Integration Business. The power of variable costs is a topic that Harris is very passionate about, yet it is not
Are there profits hiding in plain sight in your integration business? Remeber, every dollar saved goes directly to profits. Welcome to Part 1 of our new blog series from Joel Harris, Understanding Variable Costs is Wildly Important for Your Integration Business. More than 20 years ago, I discovered
Navigate has worked with hundreds of AV and Systems Integration companies, and one thing that continues to amaze us is the difference in process maturity between companies – and the results. There are several areas where you can distinguish mature and immature companies – especially in their approach to
With 2,500 people, and 7,800 installations in 2019, how does AVI-SPL work through standards, process and accountability? There is a lot of growth in the AV industry, and 2020 could be the first year an integration firm hits $1 billion. Some of this growth can be attributed to the rampant
What’s interesting, humorous or even sad, is an integrator’s ability to say when a project is done and when it is done-done. The project closure process can happen many ways. Some project closures are positive, but many are negative. Last week, we discussed the processes integrators can put in place
The project closure process, which as project managers know, simply means closing out a project at its conclusion, can happen many ways. Some project closures are positive; many are negative. In my experience working with multiple AV integration companies, I’ve seen all types of scenarios play out. And I’m sad
I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest as above), and a Certified Quality Auditor via the American Society for Quality.
What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?
