Culture has become a real buzz word in the AV industry, and Navigate talks with a lot of companies about culture. But when we talk about culture, what do we mean? In this week’s video, Brad Malone breaks it all down, “Most of the time, I don’t think people really
Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.
A common complaint from integrators is having too many different pieces of software that don’t talk to one another. “This is not uncommon, because the industry has grown up this way,” according to David McNutt. “There was never a really good piece of software to cover everything. So we use
What is the cost of dropped handoffs in your AV integration business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are hundreds – every project, every year? In our AV Integration
Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two
Recurring Monthly Revenue can support your business between your regular installations through jobs like AV as a service and support agreements. Navigate’s Steve Riley talks about the importance of recurring revenue from a service and business standpoint.
Navigate’s Brad Malone talks about the danger of a “Watermelon Culture”, where projects appear on-time and budget, but hide issues from the client. How to encourage transparency and hard truths within your projects.
