Why is hypocrisy a killer of a company culture? In previous podcasts, Brad Malone and Tim Albright have touched on the concept of hypocrisy, such as instances when the superstar salesperson is given preferential treatment. But we have never really delved into this idea, and explored the negative impact hypocrisy
Metrics drive behavior, but what behavior are we trying to drive? The goal should be to have the right people, with the right skills, doing the right things for the company to meet today’s and tomorrow’s business strategy. Navigate works with integrators to set up key performance indicators,
Trust, Professionalism, Respect There is a difference between knowing the right thing to do and actually acting upon it. On this episode of the AV Profession, Navigate’s Brad Malone explains the benefits of establishing solid business standards, finding the courage to lead and how to start the conversation. Listen for
How do you delegate responsibility in your integration business? Delegation is a word that can strike fear into even the most savvy of entrepreneurs. However, the issues that come with delegation might stem from the matter of not learning how to delegate responsibility properly. Most people can see advantages
One of the biggest issues technology integrators face today is hiring and retaining the right people. In the beginning, when you first started your integration business, HR’s main job was finding the right talent and putting them in the right seat. Typically, the hiring, firing and retaining of employees start
How do you keep score in your integration business, and who is responsible for it? A lot of organizations have goals, but they’re soft like, “We’re going to increase sales.” That’s good, but based on what? Is it based on revenue? Profit? Market share? And how do you measure your progress?
Leadership should mean giving control rather than taking control and creating leaders rather than forging followers. Many books have been written on the topic of leadership, and Navigate has shared many of them in the past. One of Brad Malone’s favorites is Turn the Ship Around! by David Marquet, a
Do you lack the information you need to properly run your integration business? Most integrators unfortunately answer ‘yes’ to this question. Without the right data, you take the risk of running into trouble within your company.
On this episode of The AV Profession, David McNutt and Tim Albright continue the conversation of risk management. How should you use metrics and information to make the right decisions? What information systems are critical to running a successful integration business? How can you use data to circumvent risks?
Listen to find out!
Companies in AV can earn a sizable monthly revenue by adding a service model to their lineup. But it takes deliberate planning to develop streams of monthly recurring revenue. In this episode, Steve Riley and Tim Albright talk to us about looking at where to focus when getting a support model started and how to get all the teams in your company ready.
Positive reinforcement in the workplace is a good way to motivate your employees. But how should you balance this with negative reinforcement when it comes to creating deadlines and meeting goals. Navigate’s Brad Malone talks with us about creating a culture of responsibility within your business.
