dropped handoffs

The Cost of Dropped Handoffs

What is the cost of dropped handoffs in your AV integration  business? How many of us regularly experience the drama, chaos and re-work of dropped handoffs? Why does this happen? Don’t we practice those handoffs – of which there are hundreds – every project, every year? In our AV Integration

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Service to Support

From Service to Support

Service is the act of doing. Support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support, is a really hot topic these days. Steve Riley, our resident expert on support, shared his wisdom on this topic in a two

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Support

It’s All About Support Part One: The Overview

There are five necessary steps for integrators that intend to provide Support Why do so many AV integrators spend their time and resources selling projects and nothing else? Projects come and go, and when they go, you need to refill the hopper with more projects. Projects clog up the warehouse,

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The AV Profession podcast

Drilling Down with your Projects

When it comes to your clients’ projects there are several steps in the sales process for getting down to what they really need. As a sales and engineering team, it could be easy to assume certain things about a project especially if it appears similar to another project. Navigate’s Bill Sharer diving deep with discovery during the sales process.

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The AV Profession podcast

Creating a Company Culture for Success

Brad Malone from Navigate Management Consulting discusses creating company culture. Malone describes the decisions that need to be made at the top by leadership. How do you incorporate culture and values throughout an organization? What do you do when handling “special” employees?

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The AV Profession podcast

The Cost of Quality

What is the cost of quality? On this episode of The AV Profession, we talk with Navigate’s Brad Malone about understanding the cost of creating quality projects. How do you get rid of the “done, done” mentality? We also discuss how you can find out how much it’s really costing you to do a job multiple times.

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