Navigate has worked with hundreds of AV and Systems Integration companies, and one thing that continues to amaze us is the difference in process maturity between companies – and the results. There are several areas where you can distinguish mature and immature companies – especially in their approach to
Make it or break it profitability on global integration projects can come down to project management. This week, Brad Malone is joined by Chris Miller, Executive Director of PSNI Global Alliance. PSNI has built a global network of technology solutions providers that now includes 74 integrators, with 188 offices in
Everyone should understand why processes are in place. If an integrator is engaging in an activity on a daily basis, the people need to know why. What is the purpose of your processes? And does everyone understand the value? Mature companies document and improve their processes incrementally — in a
One of the things Navigate often hears from integrators is that they focus on putting quality into commissioning. Today, Brad is joined by Jim Maltese, Vice President of Quality Standards with Level 3 AV, to discuss why you should also build quality and metrics into the design process. “It’s like
Here’s a question all AV companies need to ask: How do we handle resource management inside our organizations? Resource management is such an important issue, it invariably leads to other questions: How do we manage the utilization of our resources effectively? How do we set objectives that our people
What’s interesting, humorous or even sad, is an integrator’s ability to say when a project is done and when it is done-done. The project closure process can happen many ways. Some project closures are positive, but many are negative. Last week, we discussed the processes integrators can put in place
I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest as above), and a Certified Quality Auditor via the American Society for Quality.
What does it cost the people downstream from one another in terms of time, money, productivity, morale, and opportunity costs when an upstream person cannot take five minutes extra to complete a task, activity or deliverable to defined quality standard? In other words, what is the cost of poor quality?
