Leadership is based on service – not ego or power In these unprecedented times we need true leadership from our owners, executive and middle managers, project managers and technical leads (whether they be technicians, engineers, programmers, or service/support). This list may seem long – but leadership is not based
A Dual Path to Effective Leadership The adage “inspect what you expect” is great advice for business leaders. This principle, when executed well, ensures that teams are aligned with the strategic objectives and operational standards set by their leaders and managers. However, there is a critical nuance to this principle
Creating Order for Lasting Success In my roles as a management consultant and executive coach, I engage with individuals at all levels of the organizational hierarchy. Recently, people from six different companies used a specific word to describe certain aspects of their workplace: CHAOS. Some even viewed their ability to
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
Welcome to The Navigator, our monthly video series dedicated to helping integrators achieve better business results. On this episode, Brad Malone is joined by Brad Dempsey, CEO of Solutions360, to talk about performance standards and what to do when employees do not meet expectations. A question Navigate often hears
Management By Walking Talking Around “Just the act of listening means more than you can imagine to most employees.” ~ Bob Nelson ‘Our employees are our greatest asset,’ is a popular phrase in today’s workplace. And as business leaders, it is critically important to recognize that our people
How important do you think technicians are to an integrator’s brand? On this episode of The Navigator, Brad Malone is joined by Brad Dempsey, CEO at Solutions360 to discuss how technicians are important to the brand of an integration company. This topic is going to be essential as we
Leadership is sexy while management is kind of tough, and that’s where we get into coddling, which is managers who really don’t manage. On this episode of the Navigator podcast, Brad Dempsey, CEO at Solutions360, joins Brad Malone to discuss how these days, it takes courage to manage, and
On today’s episode of The AV Profession, Brad Malone joins Tim Albright to discuss hiring practices and the interview questions you should be asking. Finding and retaining talent is a top priority for integrators, and as we return to the workplace, Navigate is working with many integrators that are in
Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? What happened? Often, the answer is that the “whirlwind” of urgent activity required to keep things running day-to-day
