Everyone should understand why processes are in place If an integrator is engaging in an activity on a daily basis, the people need to know why. What is the purpose of your processes? And does everyone understand the value? Mature companies document and improve their processes incrementally — in a
Leadership is based on service – not ego or power In these unprecedented times we need true leadership from our owners, executive and middle managers, project managers and technical leads (whether they be technicians, engineers, programmers, or service/support). This list may seem long – but leadership is not based
In The Truth About Employee Engagement, Patrick Lencioni takes on the universal problem of job dissatisfaction. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and
Entitlement is an insidious disease that is crippling companies, destroying our economy, and crushing potential. It’s infecting the very roots of business performance, it’s spreading fast, and it may be killing your company. On a recent episode of The Navigator, Daniel Adair, Owner and CFO at Fusion Audio + Video,
Why is employee engagement important? According to the U.S. Bureau of Labor Statistics, a record 47.4 million Americans voluntarily quit their jobs in 2021. This mass exodus from the workforce was no doubt spurred on by COVID-19. However, this trend began before the pandemic, and challenges with finding and retaining talent
Bringing Out the Best in People is a very easy read and a great introduction to Performance Management and Organizational Behavior Management. Aubrey Daniels is one of Brad Malone’s “go-to” authors when the topic is about performance management and motivation. “He always has great examples, and follows the “why, what,
Management By Walking Talking Around “Just the act of listening means more than you can imagine to most employees.” ~ Bob Nelson ‘Our employees are our greatest asset,’ is a popular phrase in today’s workplace. And as business leaders, it is critically important to recognize that our people
Navigate Management Consulting announces that Patrick Britton has joined the firm Patrick Britton has 25 years of experience in the audiovisual and visual communications industry, working for large and small systems integrators in roles covering all facets of the industry from sales to Project Management to General Manager and CEO.
How important do you think technicians are to an integrator’s brand? On this episode of The Navigator, Brad Malone is joined by Brad Dempsey, CEO at Solutions360 to discuss how technicians are important to the brand of an integration company. This topic is going to be essential as we
In his last book, Turn the Ship Around!, (which is one of Brad Malone’s favorite books on leadership), Marquet told the incredible story of abandoning command-and-control leadership on his submarine and empowering his crew to turn the worst performing submarine to the best performer in the fleet. Now, with Leadership
