In the U.S. alone, companies lose over $62 billion dollars a year due to poor customer experience & service. Have you thoughtfully designed the customer experience for your integration business? At the highest level, CX typically focuses on the vast expanse of the customer journey. It goes through all the
Very few books explore the problems which are particular to the relationship between Specialist Contractors and the Main Contractor, or Clients with whom they are in contract. Fewer still provide solutions in such a down to earth no-nonsense way as our latest book of the month, which was suggested by
The theme of Navigate Academy Module 42 is promoting financial literacy, especially among non-financial managers, and that is the target audience for this Navigate Book Club selection. Companies expect managers to use financial data to allocate resources and run their departments. But many managers can’t read a balance sheet, wouldn’t
In a previous blog post, ‘What Should a Lessons Learned Process Focus On?’, we concluded that a mature lessons learned process can pay huge dividends, especially for systems integrators that work on a multitude of similar projects under tight deadlines. Navigate has been fortunate to work with hundreds of integration
Entitlement is an insidious disease that is crippling companies, destroying our economy, and crushing potential. It’s infecting the very roots of business performance, it’s spreading fast, and it may be killing your company. On a recent episode of The Navigator, Daniel Adair, Owner and CFO at Fusion Audio + Video,
“The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely or reliably.” Atul Gawande At Navigate, we are long-time believers in checklists and documented processes – not only are they a help, they are required for success. As the integration industry
When working on an integration project, how often do we hear, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say the same about many organizations’ lessons-learned process — or more aptly
