The DNA of Strategy Execution: Next Generation Project Management and PMO provides innovative insights for organizational project management and PMO. In a world where there are more questions than answers every leader will need to learn to dance to a different beat. Just as DNA contains the genetic instructions used in
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
Entitlement is an insidious disease that is crippling companies, destroying our economy, and crushing potential. It’s infecting the very roots of business performance, it’s spreading fast, and it may be killing your company. On a recent episode of The Navigator, Daniel Adair, Owner and CFO at Fusion Audio + Video,
Lean Six Sigma is today’s leading technique to maximize production efficiency and maintain control over each step in the managerial process. This is today’s most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. With this book, you’ll discover how to
Why is employee engagement important? According to the U.S. Bureau of Labor Statistics, a record 47.4 million Americans voluntarily quit their jobs in 2021. This mass exodus from the workforce was no doubt spurred on by COVID-19. However, this trend began before the pandemic, and challenges with finding and retaining talent
“The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely or reliably.” Atul Gawande At Navigate, we are long-time believers in checklists and documented processes – not only are they a help, they are required for success. As the integration industry
How much time do you waste in your integration business? And what are the costs associated with call-backs and do-overs? Isn’t it better to do it right, ONCE? On this month’s episode of the Navigator, Brad Malone is joined by our own Robert Hammond to discuss how one of the
The integration industry is dominated by ever more complex projects, increasing stakeholder involvement and advancements in technology. As a result, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Dashboard reporting systems provide accessible project performance data, and sharing this vital data
Decisive offers fresh strategies and practical tools enabling us to make better choices. Because the right decision, at the right moment, can make all the difference. Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We define our choices too narrowly to
In the midst of The Great Resignation, we need more people in leadership positions that are focused on growing and developing the people underneath them. On this episode of the Navigator, Brad Malone is joined by Craig Jacobus to talk about the reward-based leadership versus responsibility-based leadership. What is the
