There is a simple equation in business: Profit = Sales – Costs If an integration business doesn’t know its costs, then how can it know its profits? Today, understanding costs is more important than ever. As products are commoditized and competitors are lowering their prices, this puts downward pressure on
What is Navigate Academy? Navigate Academy is our online learning platform designed specifically for systems integrators and their related technology partners. This program is designed to teach your team about project management, process management, leadership, culture, and business management in one convenient place. We have dozens of courses,
In The Truth About Employee Engagement, Patrick Lencioni takes on the universal problem of job dissatisfaction. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and
The DNA of Strategy Execution: Next Generation Project Management and PMO provides innovative insights for organizational project management and PMO. In a world where there are more questions than answers every leader will need to learn to dance to a different beat. Just as DNA contains the genetic instructions used in
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
Entitlement is an insidious disease that is crippling companies, destroying our economy, and crushing potential. It’s infecting the very roots of business performance, it’s spreading fast, and it may be killing your company. On a recent episode of The Navigator, Daniel Adair, Owner and CFO at Fusion Audio + Video,
Lean Six Sigma is today’s leading technique to maximize production efficiency and maintain control over each step in the managerial process. This is today’s most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. With this book, you’ll discover how to
Why is employee engagement important? According to the U.S. Bureau of Labor Statistics, a record 47.4 million Americans voluntarily quit their jobs in 2021. This mass exodus from the workforce was no doubt spurred on by COVID-19. However, this trend began before the pandemic, and challenges with finding and retaining talent
“The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely or reliably.” Atul Gawande At Navigate, we are long-time believers in checklists and documented processes – not only are they a help, they are required for success. As the integration industry
How much time do you waste in your integration business? And what are the costs associated with call-backs and do-overs? Isn’t it better to do it right, ONCE? On this month’s episode of the Navigator, Brad Malone is joined by our own Robert Hammond to discuss how one of the
