In today’s global economy, there are more opportunities than ever before to deploy technology systems around the world. But working globally can create some logistical challenges as businesses try to scale their operations. To overcome the challenges of global AV deployments, companies need global technology partners that can deliver high-quality projects
Why is hypocrisy a killer of a company culture? In previous podcasts, Brad Malone and Tim Albright have touched on the concept of hypocrisy, such as instances when the superstar salesperson is given preferential treatment. But we have never really delved into this idea, and explored the negative impact hypocrisy
Make it or break it profitability on global integration projects can come down to project management. This week, Brad Malone is joined by Chris Miller, Executive Director of PSNI Global Alliance. PSNI has built a global network of technology solutions providers that now includes 74 integrators, with 188 offices in
A question that Navigate often hears from integrators is, “How do we grow our services business?” Steve Riley is our resident support and service guru. Today, Steve talks with Brad about some best practices for integrators that want to build a service and support offering. “Many customers ask me how
One of the things Navigate often hears from integrators is that they focus on putting quality into commissioning. Today, Brad is joined by Jim Maltese, Vice President of Quality Standards with Level 3 AV, to discuss why you should also build quality and metrics into the design process. “It’s like
Metrics drive behavior, but what behavior are we trying to drive? The goal should be to have the right people, with the right skills, doing the right things for the company to meet today’s and tomorrow’s business strategy. Navigate works with integrators to set up key performance indicators,
In previous blog posts, we have talked discussed the direct linkage between the level of quality delivered within an AV systems integration project and the level of pride in that accomplishment. Pride is a feeling that you respect yourself and deserve to be respected by other people; or a feeling
Trust, Professionalism, Respect There is a difference between knowing the right thing to do and actually acting upon it. On this episode of the AV Profession, Navigate’s Brad Malone explains the benefits of establishing solid business standards, finding the courage to lead and how to start the conversation. Listen for
By Joel Rollins@joelrollinsav For some time now, I have meant to do an article about sales and marketing for rental and staging, how they are different from the rest of our industry, how they are the same and how they are changing. I was not sure when I would
Bill Sharer, AV industry consultant and co-founder of Navigate Management Consulting, died on August 19, 2019 after a battle with cancer. The AV industry lost one of its veterans, when Bill Sharer, partner and co-founder of Navigate Management Consulting, died on August 19, 2019, after a 2-year fight with cancer.
