Metrics drive behavior, but what behavior are we trying to drive? The goal should be to have the right people, with the right skills, doing the right things for the company to meet today’s and tomorrow’s business strategy. Navigate works with integrators to set up key performance indicators,
In previous blog posts, we have talked discussed the direct linkage between the level of quality delivered within an AV systems integration project and the level of pride in that accomplishment. Pride is a feeling that you respect yourself and deserve to be respected by other people; or a feeling
Trust, Professionalism, Respect There is a difference between knowing the right thing to do and actually acting upon it. On this episode of the AV Profession, Navigate’s Brad Malone explains the benefits of establishing solid business standards, finding the courage to lead and how to start the conversation. Listen for
By Joel Rollins@joelrollinsav For some time now, I have meant to do an article about sales and marketing for rental and staging, how they are different from the rest of our industry, how they are the same and how they are changing. I was not sure when I would
Bill Sharer, AV industry consultant and co-founder of Navigate Management Consulting, died on August 19, 2019 after a battle with cancer. The AV industry lost one of its veterans, when Bill Sharer, partner and co-founder of Navigate Management Consulting, died on August 19, 2019, after a 2-year fight with cancer.
Last week Brad Malone covered some best practices for resource management in our organizations, including: alignment and continuous process improvement. Today, we further explore this theme, with a focus on how to best manage resources while also managing growth. One of the questions Navigate commonly hears from integrators is
How do you delegate responsibility in your integration business? Delegation is a word that can strike fear into even the most savvy of entrepreneurs. However, the issues that come with delegation might stem from the matter of not learning how to delegate responsibility properly. Most people can see advantages
It was another great year for Navigate at InfoComm 2019! Before the show opened, we had four action-packed days of Project Management training at InfoComm University, and that was just the warm-up! Then we hit the floor where we interviewed several of our Partners, who shared their perspectives on the
It’s no secret that at Navigate, we love metrics! Performance metrics are critical for the success of your integration business. Without the ability to measure performance, management cannot be effective. And you can’t determine what constitutes a good performance without having good metrics. One of the buzzwords we are hearing
One of the biggest issues technology integrators face today is hiring and retaining the right people. In the beginning, when you first started your integration business, HR’s main job was finding the right talent and putting them in the right seat. Typically, the hiring, firing and retaining of employees start
